Refund policy

At A & A Lighting, we value your trust and strive to provide a smooth and reliable shopping experience. If your order does not meet your expectations, our Return & Refund Policy explains how returns and refunds are handled.

Return Timeframe

You may request a return within 30 days from the date your order is delivered. Requests submitted after this period may not be eligible for approval.

Return Eligibility

To qualify for a return:

  • The item must be unused, uninstalled, and in its original condition.
  • The item must be returned in its original packaging, including protective inserts and foam.
  • All original parts, hardware, chains, mounting plates, and instructions must be included.
  • A valid proof of purchase, such as an order confirmation or receipt, must be provided.

Items that do not meet these requirements may not be eligible for a return.

Items Not Eligible for Return

We cannot accept returns for:

  • Fixtures that have been wired, mounted, or installed.
  • Items that have been altered, damaged, or misused after delivery.
  • Items returned without original packaging, parts, or hardware.
  • Light bulbs where the sealed packaging has been opened.
  • Made-to-order or customized fixtures.
  • Items returned outside the 30-day return period.

Return Method and Fees

Approved returns must be sent by mail following the return instructions provided by our customer support team.

  • Return Shipping: Free of charge
  • Restocking Fee: None
  • Handling Fee: None

No additional charges will be deducted from approved refunds.

Return Procedure

  1. Contact our customer support team with your order number and reason for the return.
  2. Wait for return authorization and follow the instructions provided.
  3. Securely pack the item in its original packaging, protecting glass or other fragile components.
  4. Attach the provided return label, if applicable, and ship the package.

Unauthorized or improperly packaged returns may not be accepted.

Exchanges

A & A Lighting does not currently offer direct exchanges.

If you would like a different fixture, size, or finish, please return the original item for a refund and place a new order after your return has been approved.

Refund Processing

After your return is received and inspected:

  • Refunds are processed within 7 business days.
  • Refunds are issued to the original payment method used at checkout.
  • A confirmation email will be sent once your refund has been processed.

If you do not receive your refund within 7 business days, please contact our customer support team.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives and keep the original packaging until you confirm that the item is intact.

If you receive an item that is damaged, defective, or incorrect, please contact us within 30 days of delivery.

Please include clear photos of:

  • The item received
  • The original packaging
  • The shipping label

After reviewing your request, we will work with you on an appropriate resolution, which may include a replacement part, replacement fixture, or refund.

Order Cancellation Policy

Orders may be canceled before 5:00 PM EST (GMT-5:00) on the same business day they are placed.

Once an order has been processed or shipped, it can no longer be canceled and must follow the return process outlined above.

Contact Information

  • Store Name: A & A Lighting
  • Phone: +1 919-735-1191
  • Email: support@aalightingnc.com
  • Address: 225 W Walnut St, Goldsboro, NC 27530, United States
  • Opening Hours: Mon-Fri: 8:00 AM-5:00 PM, Sat-Sun: Closed
  • Time Zone: EST (GMT-5:00)